Return Policy

We have a QC team who tests your ordered products to make sure they are functioning correctly before they
are packed and sent to you. In addition to the normal quality assurance checks, all the goods have passed in
the factory line.
4mart.ca's Standard Return Policies are only applicable to the products purchased by you directly from
4mart.ca. All returns require a Return Merchandise Authorization (RMA) number. The policy of Compensation
First is available for all the problems.
Defective Item
* Within 90 days since original item’s first shipment date
If your products purchased from 4mart.ca. com turn out to be defective (physical damages and damages
caused by incorrect usage excluded) within 90 days since original item’s first shipment date, you may return
them for replacement or full refund. Customers in U.S. may request a Return Label from Customer Service
Center. The other customers may get a return shipping fee reimbursement.
Return shipping fee reimbursement is 30% of the item's price which should be less than $40.The maximum of
return shipping fee reimbursement is $40.
If a reship is requested, 4mart.ca will assume the reshipping fee.
Remember to choose an inexpensive shipping method with available tracking number to return the product if
possible; if the shipping method with available tracking number is expensive, you may ship it back to 4mart.ca
with the non- tracking number shipping method. Please make sure to keep all the shipping receipt before your
problem being solved.
* After 90 days and within 180 days since original item’s first shipment date
If the products turn out to be defective (physical damages and damages caused by incorrect usage excluded)
after 90 days and within 180 days since original item’s first shipment date, Customers may mail the products
back to us, and the defective item will only be replaced.
Customers in U.S. may request a Return Label from Customer Service Center. The other customers may get a
return shipping fee reimbursement.
Return shipping fee reimbursement is 30% of the item's price which should be less than $40.The maximum of
return shipping fee reimbursement is $40.
Remember to choose an inexpensive shipping method with available tracking number to return the product if
possible; if the shipping method with available tracking number is expensive, you may ship it back to 4mart.ca
with the non- tracking number shipping method. Please make sure to keep all the shipping receipt before your
problem being solved.
4mart.ca will assume the reshipping fee.
* After 180 days since original item’s first shipment date
If the item becomes defective after 180 days since original item’s first shipment date, customers will still be
allowed to send the unit back to us. We will help forward the item to the manufacturer for repair. Customers
should cover the shipping cost both two ways and any cost incurred during the process of repair. If the item is
un-repairable after being checked by manufacturer, 4mart.ca will send it back to customer.
Customers do not cover any handling fee, only the shipping fee and the cost of repair (some accessories
should be replaced during repair). According to the long term friendly relationship with manufacturer, we will
request for a lower maintenance fee for our customers.

Customers do not cover any handling fee, only the shipping fee and the cost of repair (some accessories
should be replaced during repair). According to the long term friendly relationship with manufacturer, we will
request for a lower maintenance fee for our customers.
Unauthorized Return
Items returned by post office (maybe address changed, wrong address, no one at home or other reasons)
without authorization of 4mart.ca can only be refunded 80% of total order. If you still need the items, you may
place a new order. If the items were shipped by Express, 100% of the items’price will be refunded.

Customer should contact 4mart.ca Customer service within 90 days since shipment date when meet the
problem.
Missing Item (Items missed completely or partially from an order)
4mart.ca will ship the missing item to customer once we check it.
If the item is just out of stock, full refund of the item’s price will be issued.
Customer should contact 4mart.ca Customer service within 90 days since shipment date when meet the
problem.
Sweet reminder : remember to keep the package if “missing item” issue happens, because 4mart.ca may need
it to solve your problem. Any confirmation that cannot be fulfilled successfully due to customers’ responsibility,
4mart.ca will refuse to solve this kind of problem.
Shipped but not Delivered
If the status of shipment is not updated and you still do not get the item within 45 days (20 days for the
packages shipped from US warehouse to U.S. or Canada) since the shipment date, 4mart.ca will reship the
item to you.
In the force-majeure circumstances, 4mart.ca will take special actions to deal with this problem.
These circumstances include: flood, fire, earthquake and other natural phenomena, strike, acts or actions of
governmental bodies.
DOA (Dead on Arrival or Damaged on Arrival) Products
You may return the item damaged on arrival (physical damage or scratch) or item dead on arrival within 30
days after delivery or 90 days after shipment if the delivery date is not traceable.Make sure that when the
reshipment occurs, the after-sale’s time will be counted from the original item’s first shipment date.
DOA products should meet the following standard:
* The accessories, including the retail box, manuals, cables, and all other items originally included in the
package are intact.
* The problem of product is not caused by incorrect usage.
Customers in U.S. may request for a Return Label from Customer Service Center. The other customers may
get return shipping fee reimbursement.
Return shipping fee reimbursement is 30% of the item's price which should be less than $40.The maximum of
return shipping fee reimbursement is $40.
4mart.ca will assume the reshipping fee.
Customer should contact 4mart.ca Customer service within 90 days since shipment date when meet the
problem.
Wrong Items Received
If you receive wrong item different from the item you ordered, you may send it back to 4mart.ca. If you do not
want to keep the wrong item, customers in U.S. may request for a Return Label from Customer Service Center.
The other customers may get return shipping fee reimbursement.
Return shipping fee reimbursement is 30% of the item's price which should be less than $40.The maximum of
return shipping fee reimbursement is $40.
If you like the wrong item, you may keep it and 4mart.ca will give you 30% discounts of its listed price. 4mart.ca
will ship your original item in your order once we get your payment.
Unsatisfied Item
If you are not satisfied with the product purchased from 4mart.ca, you may return it for refund or exchange
within 90 days since shipping date at your own cost. Please make sure the product you return is in the original
packaging( all the accessories, including the retail box, manuals, cables, and all other items originally included
in the product are intact) and the merchandise is in the same condition and will not affect our secondary sale.
If a reship is requested, 4mart.ca will assume the reshipping fee.
Customer should contact 4mart.ca Customer service within 90 days since shipment date when meet the
problem.